Return & Refund Policy
Returns can be made within 30 days of receipt, and you will be responsible for shipping the items back to CBBPIX.com. Please contact us so that a representative can authorize your return, send your RMA# and return instructions. IMPORTANT: We may not be able to refund a return that we cannot associate with an RMA#.
All returned items must be returned in their original packaging and unused. Once you provide us with the return tracking number, we will track your return to confirm its arrival back in our warehouse. A refund will be credited to you once the warehouse has received, inspected and confirmed undamaged. – There will be a 15% re-stocking fee charged at the time of return.
We do not refund shipping or freight charges on any orders or returns.
There are certain situations in which only partial refunds are granted (if applicable) AND there will be a 25% restocking fee:
- Any item not in its original condition, damaged or is missing parts for reasons not due to our error
- Any items that are returned more than 30 days after delivery
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email.
Shipping:
You will be responsible for paying the shipping costs associated with the return of your item to our warehouse. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund. We do not profit from shipping.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Color & Art Disclaimer
Actual colors and artwork may vary.
We do our best to ensure that our photos are as true to color as possible and the artwork matches the actual picture shown. However, due to photographic lighting sources and the inconsistencies of various monitor settings, we cannot guarantee that the color you see accurately portrays the true color of the product. Furthermore, every individual may see these colors differently.
Screen images are intended as a guide only and should not be regarded as absolutely correct.